Incompetence to the power of Incompetance
This now even beyond farcical.
I have spent hours and hours trying to get through on the support line - at great expense as these 0870 calls are not cheap. On two occaisions I have gone from queue position 20 or 18 back to 58!
Today I recieved mail! This you will not believe. Instead of recieving my domain account and scrambled password I have recieved SOMEONE ELSES. They can't even stuff envelopes.
Meanwhile I am still unable to change my passwords.