* Posts by David Riley

1 post • joined 6 Dec 2007

Fasthosts customers still frozen out of websites

David Riley

Zero Customer Service

No email messages. Not one before or since 'the event' last week.

I was completely in the dark and would still be in that situation if it wasn't for The Register.

I have sent in a support request last Friday and received the automated enquiry number.

Despite two further attempts to chase this via e-mail still no response.

I will not pay to speak to them.

Since I have not been included in any email updates or requests I wonder if they actually know for sure which accounts have been crippled.

My only consolation is that my credit card expires before the next bill is due.

What a farce.



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