* Posts by adam

1 publicly visible post • joined 3 Dec 2007

Fasthosts customers blindsided by emergency password reset

adam
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i'll be off then

I am an apoplectic reseller who will be moving all of my domains to another host as soon as christmas is done with.

I was just in the middle of transferring a customer's website to fasthosts so I could upload the new website I've written for them when I lost all ability to touch any of my domains. Additionally, since my db password has been reset, my existing websites that utilize my dbs are all broken. I can't do anything about any of this until i receive my new login password. The mail has just come (it is now Monday) and there was no sign of this password and their customer support number is STILL unavailable!!!!!!!!!!!!!

I do not take kindly to being made to look a fool in front of my customers. I am considering taking legal advice.