I agree with Tony. The man is an idiot living in the dark ages. We are being milked to death by being charged for something that we theoretically *could* have but will never get (8MB on 5MB lines). I will gladly pay £300 a month to get fibre to my door as long as I get the full throughput.
I don't think BT has ever done any sort of survey asking their users what they want. Maybe they should fire this guy's ass and use his salary to fund a survey. BT will be surprised at the findings.
Paris, because even she knows it pays to be quick.