* Posts by Keith Langmead

223 posts • joined 8 Mar 2007


Apple is a filthy AWS, Azure, Google reseller, gripe punters: iPhone giant accused of hiding iCloud's real backend

Keith Langmead

Re: I don’t see them reselling a service

Yeah that was my thought as well. Presumably if the suit specifically talks about them “reselling” then that may be the simplest defence for Apple. They’re using those systems to provide their service, they’re not reselling them, so even if you think they shouldn’t be using 3rd party services that’s not what they’re being sued over.

Surely it’s also beneficial to their users since it provides even more redundancy… if the data is spread across those different services, even if MS/Amazon/Google had a complete meltdown, the data held in the other services would still be available.

UK's GDS head Kevin Cunnington leaves to tell world+dog how (not) to do digital

Keith Langmead

Calculating savings

"GDS's estimate of savings is heavily dependent on avoided costs in departments. Estimates of avoided costs are high, based on rejected applications in spending controls."

If the savings are based partly on rejected applications, does that include every rejection even if a single project has had more than one rejection? After all, surely if a department has a need for something a rejection will just result in them reviewing it and trying again, it may not result in the need being abandoned.

So I'm designing a system to fix issue x. I submit request 1 which costs £10m and it's rejected. Issue x still needs fixing, so I review things and submit request 2 which costs £10m. Again that's rejected. Request 3 goes through successfully with a reduced cost of £5m. Now by their calculations, have they saved £5m, £10m, £15m or £20m?

To members of Pizza Hut's loyalty scheme: You really knead to stop reusing your passwords

Keith Langmead

The potential power of free pizza

Hopefully might cause a few users to change their ways by making them focus on stuff they care about.

Bad guys could gain access to your email – “Meh, it’s mostly junk anyway”

Bad guys could access our corporate data – “Yeah, but it’s not my data!”

Bad guys could claim your free pizza – “What, this is serious! Better change my passwords!”

UK's internet registry prepares a £100m windfall for its board members – and everyone else will pay for it

Keith Langmead

Along with the native .укр (that is romanized to .ukr), and the original .ua ccTLD.

Keith Langmead

Unaware or just refusing to be robbed

"On July 8 this year, more than three million unregistered .uk domains – including household brands from Mars.uk, Heinz.uk, and Maltesers.uk to Colgate.uk and Lipton.uk – will be released to the general public to purchase."

It'd be interesting to know whether those big companies like Mars, Kraft, Colgate and Unilever haven't bothered registering their .uk domains because they're unaware, or simply because they have faith in their legal departments and refuse to be robbed (again, think .biz, .info, .eu etc). Presumably anyone deciding to register heinz.uk better have a damn good reason to have it, and woe betide them if they do anything with it that could even be suggested to be passing off on Heinz's brand otherwise they'll end up in court.

How do you like dem Windows, Apple? July opening for Microsoft's first store in Blighty

Keith Langmead

You'll book an appointment and be assigned to Bob... when you arrive you'll discover Bob doesn't work there anymore, but they've not bothered updating the appointment links.

Upgrade refuseniks, beware: Adobe snips away legacy versions of its Creative Cloud apps

Keith Langmead

Re: To be fair to Adobe ....

I assume you're referring to Afinity rather than Adobe, in which case I can confirm I've had little or no marketing emails from them in almost two years since buying my Afinity Photo licence.

Double-sided printing data ballsup leaves insurance giant Chubb with egg on its face

Keith Langmead

Re: They ought to teach this in schools.

"The entire print, fold (or 'mutilate') and envelope insertion process could be automated, running without human intervention once the print job was fired off."

Yep, and they may not have physically done the print run themselves. So either inhouse automated insertion, or send the data to a 3rd party for them to do it.

Saw GE's printing setup many years ago which was used for their own stuff as well as third parties. Very impressive to witness, fully automated printing, folding, envelope stuffing, and even sorting (on massive volume if you pre-sort the letters into postal regions you can reduce the postal cost per letter).

Julian Assange jailed for 50 weeks over Ecuador embassy bail-jumping

Keith Langmead

The cost to the police and judicial system is entirely relevant to this case, since that's one of the measures used to determine how long a sentence to give.

For instance, from the sentencing guidelines for failure to surrender to bail ( https://www.sentencingcouncil.org.uk/wp-content/uploads/web_Fail_to_Surrender_to_Bail.pdf ) :

"When a Bail Act offence has been committed, the sentence must be commensurate with the seriousness of the offence and must take into account both the reason why the offender failed to surrender and the degree of harm intended or caused. For these purposes, ‘harm’ is not only that caused to individual victims and witnesses but includes the consequential effect on police and court resources and the wider negative impact on public confidence in the criminal justice system."

NordVPN rapped by ad watchdog over insecure public Wi-Fi claims

Keith Langmead

Yeah, they're either talking about the site that you're ultimately connecting to, eg the bank, social media etc, in which case doing it over a VPN doesn't magically help you if the site is dodgy, or I guess they could be talking about the portal site for accessing the public wifi in the first place, but again a VPN still wouldn't help with that since you'd need to connect to the wifi before starting the VPN.

Would have loved to see the ASA respond simply by saying "That's nice, but what the hell has that to do with what we're discussing here right now?!?" :)

Boeing boss denies reports 737 Max safety systems weren't active

Keith Langmead

Re: 2 big no-no's - if it's Boeing, I am NOT going!

"but you still now have to trust that the pilots can fly the plane which has different handling characteristics without stalling it (given there's no longer any automatic trim). And as much as I have huge respect for airline pilots, MCAS was designed to allow the 737 MAX to avoid re-certification and hence additional pilot training."

I think that's a good point. Surely when training pilots for any system which may stop working and then pass direct control back to the pilots, those pilots should be trained in handling the plane in that failed state. So if the design change alters the flight characteristics enough that you need that system to help those pilots, you either need to ensure it can't fail, or that the pilots are trained for if it does. How can they get away with essentially saying that additional training isn't required so long as the system works correctly.

Microsoft: Yo dawg, we heard you liked Windows password expiry policies. So we expired your expiry policy

Keith Langmead

They generally don't crack passwords from hashes, that takes a long time. They hash the password they're testing* and compare that hash with the one for your password. If the hashes match they know what your password is. So even if the hash for MyPassword123 is completely different to the one for MyPassword456, if the hacker already has the hashes for each interation of MyPasswordnnn it'll take no time for them to find it. Or, if they know your old password was MyRe@lly10ngP@55w0rdRocks1 it doesn't take Einstein to try hashing MyRe@lly10ngP@55w0rdRocks2 and seeing if that matches the new one.

* or more likely have a pre-prepared collection of hashes to run comparisons from

Keith Langmead

Re: maybe they should ask enterprises first

Yeah, doesn't effect GPO policies etc you've created, just the default behaviour in a standalone copy of Windows.

Great news, especially since Windows 10 makes simply getting to the "Password never expires" option such a pain in the arse I've resorted to doing it via a command line using wmic rather than hunt for where it's been moved/hidden in each interation of 10.

Keith Langmead

Re: Compromised passwords remain valid for ever...

If your computer has been compromised due to the password being cracked/discovered, do you really think the bad guys continue using it to access your machine? Like hackers currently lose access to a load of machines each day when they hit the password reset threshold, and they have to start all over again? No, they'll have used the access to mess with your setup, and changing the password won't impact their access one bit.

Android clampdown on calls and texts access trashes bunch of apps

Keith Langmead

Exempt BlackBerry-branded devices

I'd be interested to know which devices are apparently exempt, as my BlackBerry Priv certain isn't. Confused the hell out of me when my phone updated a week or two ago and I suddenly spotted things had changed. Really annoying as the old Hub was easily the most useful app I had, I'd long decided if my next phone wasn't BB that the first app I'd be purchasing would be the hub.

All good, leave it with you...? Chap is roped into tech support role for clueless customer

Keith Langmead


At work we refer to that kind of thing as being Columbo'd, eg we've gone to the customer to do one specific job, then just as you're trying to leave they hit you with a "ahhh, just one more thing...".

On the eve of Patch Tuesday, Microsoft confirms Windows 10 can automatically remove borked updates

Keith Langmead

Fixing the wrong problem

Wow, so rather than fix the actual problem, eg that their testing systems suck / don't really exist, by bringing back proper testing in house and crucially listening and acting on reports from external testers (for instance when an update breaks things despite people having already alerted them to the problem), they're working around it by just undoing the screw ups! What could possiblty go wrong with that? Place you bets on how much actual testing has been done on this new "feature"!

Is this the way the cookie wall crumbles? Dutch data watchdog says nee to take-it-or-leave-it consent

Keith Langmead

Re: Good

"Indeed, a shopping cart is the example par excellence of why you need something like cookies. You could pass session ids around as part of the URL if only they couldn't be subverted so easily…"

Except of course in the case of the shopping cart, those cookies may be required in order for the website to provide the service that the visitor is actively choosing to use, as such the website operator may not even require consent (no expert but I think contract / legitimate interest would cover it).

Another way to look at Amazon's counterfeit-busting Project Zero: Making merchants cough up protection money

Keith Langmead

"Totally legitimate" copies of MS Office

My favourite on Amazon is the obviously fake copies of MS Office that are available. Aside from the unrealistically low prices, the fact that in many cases they're selling Professional Plus edition is a bit of a tip off. Pro Plus isn't available as a retail product, so cannot possibly be legitimate, yet somehow simply blocking any entries for it on Amazon is apparently beyond them.

Had many customers fall for it though, insisting they'll supply their own copy of Office only for us to inform them that 1) it isn't legit, and 2) we're not touching it.

You're an admin! You're an admin! You're all admins, thanks to this Microsoft Exchange zero-day and exploit

Keith Langmead

Reddit thread updated a few hours after you posted with :

"Update: I've tested it on Exchange 2010 SP3 and it seems not affected. The blog was updated to reflect this."

Struggling with GDPR compliance? Don't waste money on legal advice: Buy a shredder

Keith Langmead

Moving from "Cloud" to "GDPR"

It's the new buzzword. In the same way that everything IT started being braded as "Cloud", even when it obviously always had been (like email, websites etc), now GDPR is obviously becoming the same but for office supplies.

Looming EU copyright rules – tackling Google news article scraping, installing upload filters – under fire from all sides

Keith Langmead

"Like anyone else, get a job that pays enough money to cover these expenses.

Most people do work they don't like purely because the income from that work is what they need to live on."

What?!? Have somehow missed the entire point of this? If an artist or other producer of content isn't good enough to earn a living from it then they also won't need to worry about their stuff being copied since it'll be rubbish! If their content is good enough for others to want to use / copy / reproduce it then it must be good, and therefore by extension good enough for them to make a living from. So why shouldn't they be able to make a living from it?

Dear humans, We thought it was time we looked through YOUR source code. We found a mystery ancestor. Signed, the computers

Keith Langmead

Re: So, have I got this straight?

"Various studies have shown that there is more genetic diversity in Africa than the rest of the world combined but it is better stirred in the rest of the world."

Yeah I remember seeing a program with Prof Alice Roberts a while back where she talked about the genetic family tree of humans. Within Africa is was a full tree but everyone leaving Africa came from a single branch. I think it was based on some of the first genetic analysis done on people all round the world, so they could see that looking at people outside of Africa they have a certain common ancestry, but when doing the same comparison for people across Africa the common ancestry was much further back in time. Of course this was quite a few years ago, so with more recent discoveries it may no longer be accurate.

Lawyers' secure email network goes down, firm says it'll take 2 weeks to restore

Keith Langmead

Re: Down for 2 weeks - WTF?

"That or the only part to fix the system coming from Katmandu in a very slow Yak!"

I don't fancy being the engineer having to install a part that's been inside a Yak! :D

Supernovae may explain mass extinctions of marine animals 2.6 million years ago

Keith Langmead

Re: Where is everybody?

"Although the supposed equation that purports to tell you the odds of intelligent life in the universe is horseshit*¹"

You mean the Drake equation - https://www.space.com/25219-drake-equation.html - which in almost 60 years no one's come up with something better?

The equation isn't horseshit, but our ability to populate it with accurate numbers is. So the more that scientists learn about planets etc and are able to improve our knowledge of each part of the equation, the more accurate the result it returns will be. In the case of natural disasters, that's where fl, fi, fc and L come into play.

Official: Voyager 2 is now an interstellar spacecraft

Keith Langmead

Re: Science 50 years old

"Voyagers 1 and 2 are 42 years old."

But there was a technology freeze in 1972, so the tech on them is at least 46 years old.

A little phishing knowledge may be a dangerous thing

Keith Langmead

Knowing what you know vs knowing what you don’t know

There’s a difference between knowing enough about a subject to think you know all about it, and knowing enough to know how little you actually know. I suspect many of us in the industry would admit to thinking we knew it all earlier in our careers based on the limited knowledge we possessed at that time, then as knowledge of subjects increases so does awareness of how much we still have to learn. In several areas of IT where I know a reasonable amount, if you’d asked me to rate my knowledge out of 10 back in the first few years of my career I’d have easily rated myself far higher than I would today. That doesn’t mean I knew more about it back then, rather that while I know more about it I also have a much better idea of the scope of that area and therefore how much more there is for me to learn.

Japanese cyber security minister 'doesn't know what a USB stick is'

Keith Langmead

The assumption that everyone uses a PC

I'm completely onboard with the general shock regarding a minister not knowing something so basic, in a way less as a criticism of him and more against whoever chose to put him into that position. Surely after all this time it must be common knowledge that he doesn't do IT! It would be like appointing someone who didn't know the difference between a cow and a sheep.

"Today any company president uses a PC,"

On that I call BS. I can think of a couple of big President/CEO/MD's who don't use computers at all. They have a secretary/pa, the secretary/pa is quick at dictation and very quick at typing. The secretary/pa has done this for the boss for perhaps 30+ years allowing the boss to focus on his/her job... why would they suddenly now start doing their own typing etc just because computers are more common? Computers are supposed to be make things faster and easier, and if they don't achieve that in a particular situation what's the point of using them. They wouldn't reply to most of the letters written to them personally, so why would it be any different with email?

Astroboffins spot one of the oldest, coolest stars in the universe lurking in the Milky Way

Keith Langmead

Re: Bah!

"I thought stars cooked metals themselves, at least as far down Mr Medeleev's bedsheet as iron."

The original stars only had Hydrogen and helium to burn and then over time via fusion create some of the other elements. My understanding is that only the smaller elements form that way, and it's not until the star dies and explodes that you get the higher numbered elements (including metals above Iron). So now you have a gas cloud containing a much wider variety of elements, so stars that form from that new cloud will contain those, and have more metal within them from day one.

So for instance since gold is only created within a supernova, if you detect it within a star then it must have formed from a cloud created by a previous generation of stars, while if it has none of them (eg metal poor) then it's much older and possibly from an earlier point.

Budget 2018: UK goes it alone on digital sales tax for tech giants

Keith Langmead

Taxes on "profits"

I struggle to see how much of a real difference this will actually make. Excluding money they ferret away to other countries, the main reason as I understand it that the big companies pay very little in the way of corporation tax is that it's based on profit, and companies like Amazon they spend it / reinvest it rather than leave the profit on their books where it's taxable. So how is a new tax which is also based on profits (according to what Hammond said in his speech) going to help? Surely they'll just continue as they do now and still pay very little tax since they still won't "make a profit"?!?

Morrisons supermarket: We're taking payroll leak liability fight to UK Supreme Court

Keith Langmead

Re: I expect to be flamed

"No employee should be able to fully export their payroll data and take it out of the building."

Did you even read the article to the end? It was his job specifically to export that data!

"Skelton, the data thief, was an IT auditor for Morrisons."... "After external auditor KPMG asked for copies of various data including the entire company payroll, Skelton made a private copy of it from an encrypted USB stick."

So not only was he the one tasked with making the copy, the export had been made to an encrypted device which to my mind suggests Morrison's procedures had taken care to protect the data in transit, but he while knowing the details to access that secure drive made the copy from there and not from their systems directly (so avoiding any audit logging they might have in place for tracking mass exports).

Microsoft yanks the document-destroying Windows 10 October 2018 Update

Keith Langmead

Re: Waseem

"-- Greg, Columbia Internet""

Hopefully you know the reference... it's from the User Friendly web comic. https://en.wikipedia.org/wiki/User_Friendly Greg is Tech Support and Columbia Internet is a fictious company.

The ink's not dry on California'a new net neutrality law and the US govt is already suing

Keith Langmead

Pot, meet kettle

"Under the Constitution, states do not regulate interstate commerce – the federal government does. Once again the California legislature has enacted an extreme and illegal state law attempting to frustrate federal policy… We have a duty to defend the prerogatives of the federal government and protect our Constitutional order."

Wonder where they learnt that from... replace interstate with international, and California with USA and you'd pretty much sum up what the USA keep trying to do globally.

Send up a satellite to zap space junk if you want Earth's orbit to be clean, say boffins

Keith Langmead

Re: Proud to be British

IANARS but my understanding is that orbital distance is determined by a combination of the mass of the object and the speed of object. Speed up and it moves out, slow down it moves in. It has nothing to do with where you place the object. So if you simply push an object towards the earth without reducing its speed, as soon as you stop exterting force on it the object will natually move back into its original orbit.

In order to work by pushing downwards, you'd need to push it and hold it at a low enough orbit to burn up and I asusme that would take a lot longer and be far less effiencient.

'This is insane!' FCC commissioner tears into colleagues over failure to stop robocalls

Keith Langmead

I get quite a few to my mobile number, mostly during the day. Generally quite easy to spot and ignore, but I've found during a tough day at work if they call when I'm not busy they can be quite cathartic.

I like to engage with the caller (I mostly get actual calls from humans) and see how long I go before they hang up on me. Polite ones I just waste their time, less polite ones get an unleashing of all the rage I can't let out to customers. I even have a set of notes with good one liners to use since I always struggle to remember them in the heat of the moment. Things like :

"You're a polip on the arsehole of humanity"

"Records, what records? Do you mean the phone book and a magic f**king eight ball?"

"There's only one person who'd had an accident... your mum... 9 months before you were born."

Europe's GDPR, Whois shakeup was supposed to trigger spam tsunami – so, er, where is it?

Keith Langmead

Tracking new domains

"Prior to the implementation of the GDPR, many researchers feared that an increase in spam would be an unintended consequence of the law because security researchers would no longer be able to use Whois information to track new domain registrations and identify potentially bad domains,"

Except of course that they still can even after GDPR! You might not be able to view the contact details for a domain, though as others have pointed out those were commonly obscured previously anyway so of limited use, but the registration, updated and expiry dates are still visible which are surely the only really useful elements for consistently seeing if a domain is new so won't have any reputation.

Everyone screams patch ASAP – but it takes most organizations a month to update their networks

Keith Langmead

Re: Patchy McPatchface

"MS just performs minimal testing on their patches these days before releasing them into the wild and seeing what breaks."

So much this! There was a time when MS actually bothered to test updates, and issues from updates were rare occurances. These days it's a rare month where an update doesn't break something. So is it really suprising given the very real and demonstratable risk of an update breaking things, vs the theoretical and possible risk of a compromise due to not installing it, that people may focus on protecting themselves from the greater and more common risk.

Top Euro court: No, you can't steal images from other websites (too bad a school had to be sued to confirm this little fact)

Keith Langmead

Re: Seems a bit churlish...

"Are you sure about that? For example if I download some music, in theory I am breaking copyright. Fair use doctrine is a grey area"

No it really isn't a grey area in this case. While there's no definitive fair use exemption for copying things for person use in most jurisdictions, there IS a clear exemption in place for educational use. The court even said so as reported in the article!


"the EU legislature provided an option for Member States to provide for exceptions or limits… so long as it is for the sole purpose of illustration for teaching or scientific research and to the extent justified by the non-commercial purpose to be achieved."

It decided that since the presentation was posted on the school website, accessible to any internet user, a line had been crossed.


Keith Langmead

Re: Fair use means fair use!

"If people where being really fair here then it was obviously ok for the kid to use it for educational purposes and then school just used it as an example piece on their website while committing the high crime of not checking with the lawyers before farting. Please tell me how that actually risks the copyright holder going hungry, regardless of his 'rights'?"

As several others have already pointed out, there is fair use for educational purposes, and had the child's work remained within the confines of the school there would have been no issue. The issue is the school deciding to publish a load of material to the internet without any restrictions and without considering what it was they were publishing or whether they had the right to do so.

The risk is in effectively losing your copyright if you discover someone is using it without permission and do nothing about it. So when big megacorp decides to just steal it rather than pay your licencing fee to use it there's a good chance you'll have a much harder time proving injury etc in court, and in some jurisdictions may lose the right entirely.

Nokia scores a $3.5bn deal to inflict 5G on T-Mobile customers

Keith Langmead

Re: Hmmmm funnily enough...

How many years minimum experience in 5G is the recruiter expecting?

Science! Luminescent nanocrystals could lead to multi-PB optical discs

Keith Langmead
Thumb Up

Re: Babylon 5

So glad I wasn't the only one thinking of B5 while reading that! :)

Have I been paid, Sage? Cloudy wage service locks out users

Keith Langmead

Reinstall the cloud perhaps?

Maybe they called their own support team... as anyone who's tried getting support from Sage knows, the standard advise is to uninstall and reinstall Sage. Maybe their poor engineers have spent the last week re-installing their entire cloud setup hoping that will fix the issue! ;)

Microsoft pulls the plug on Windows 7, 8.1 support forums

Keith Langmead

Re: Not sure how big of a loss this is

@no_handle_yet (Windows MVP)

Well played, very well played! :) I can only assume the one down vote is from someone who's never frequented the forums... or who requires official sarcasm tags on things.

I can only assume this change will be a net benefit, the useless MSC staff will stop waffling on while providing no useful assistance, and leave it to those who know how to help to provide help.

Ex-staffer of UK.gov dept bags payout after boss blabbed medical info to colleagues

Keith Langmead

Re: I'm in no way defending the guilty here, but....

"What I'm wondering is why a mental ailment falls into the second category? There are campaigns on the go about how we need to be more open in talking about peoples' mental health, and removing the stigma from things like depression.

Is there a secondary issue as to whether the workplace culture in this case was such that the employee felt that they needed to be more secretive?"

Because the employer doesn't get to decide which category it fits into, the employee does. There are indeed loads of campaigns to remove the stigma of mental illness, and crap like this only sets those campaigns back. If you've plucked up the courage to open up to your boss and tell them something in confidence, and they then break that confidence by telling others what message does that send? Will that person open up and seek help in future? Will anyone else in that department with mental health issues feel comfortable speaking to anyone? No!

Even if (and it's a big if) there was a legitimate reason for the line manager to tell those other people, it should only have been after they'd informed the employee that they were going to do so. If you've promised the employee that you'll keep what they've told you in confidence, then you should tell them if that's not the case as well as who you need to inform and why they need to know.

Three-hour outage renders Nest-equipped smart homes very dumb

Keith Langmead

Re: "manually adjust thermostats"

"I am sure it would it be easier to go find my phone, unlock it, launch an app, select the right screen and change the settings, then touch the apply button</sarcasm>"

You missed a step... discover the app has an update and refuses to open until that has been installed! :)

Whois privacy shambles becomes last-minute mad data scramble

Keith Langmead

Re: Typical ICANN

"As you say, statute law overrules contractual terms so ICANN's contract terms will shortly become invalid with respect to any data subject resident in the EU irrespective of where the registrar is or the TLD of the registration. "

I imagine the question the registrars are asking isn't whether ICANN can enforce those terms in a court of law (obviously not), but whether they would enforce them independently. Being in the legal right is fine, but if ICANN decided to revoke your access due to being in breach of their terms, and that potentially caused your customers to lose access to their domains, what would you do? Take them to court, but that takes time, during which you and your clients have potentially lost lots of money and business.

It should be far fetched to think they would do something like that, but with their past history, plus the fact that they're now WARNING of compliance audits rather than promising assistance, I wouldn't put it past them.

Mobileye's autonomous cars are heading to California. But they're not going to kill anyone. At least not on purpose

Keith Langmead

Re: Strawmen

It’s not a matter of relying on the ball to grab your attention, it’s being alert to risks, and when you see the ball being aware that it may indicate another risk which isn’t yet visible.

""You don't need to forecast what other vehicles will do," he states boldly."

I'd argue that any competent driver is reading the road, and by extension forecasting what others around them are likely to do. For instance, you're in the middle lane approaching someone in the left lane, and see that they are catching up with a slower vehicle in the left lane. Long before you reach them you should be aware that they will likely want to pull out shortly, so have plenty of time to see if the right lane is clear, and decide if you want to pull into the right lane, or increase/decrease your speed as appropriate. You shouldn't be reaching that car and be surprised when they indicate that they want to pull into the middle lane. Autonomous cars should do no less.

"...predicting what others will do saying it would simply create too much information to effectively compute..."

What I think that means is it's too hard for them to code, so rather than find a way to do it they're going to ignore the problem.

CEO insisted his email was on server that had been offline for years

Keith Langmead

Re: Deleting emails

"Others (mia culpe) hate having cluttered computers and delete them asap - though sometimes it means not having the email you do need."

Like my favourite where they contact support about an email they've received (but don't forward it to support), and when you investigate you find they've deleted it already and emptied deleted items.

Keith Langmead

Re: Deleting emails

"There is a third category. My dear old Mum had the habit of using the Deleted Items folder as an online archive. Once an email had been read, she would delete it. When she needed to refer back to it, she would go into the deleted items folder and dig it out."

Oh so much this! I've seen SO many customer do this with their email, and they can never grasp why it's a bad idea. Especially fun when you migrate email between systems, and select not to export/import the deleted items... then once finished get asked why their email is now missing!

Facebook's login-to-other-sites service lets scum slurp your stuff

Keith Langmead

Re: And is anyone here surprised by this?

Not in the slightest, though it's nice to see my constant avoidance of the "login with your Facebook/Gmail" option for all these years has now been justified. Yeah, no thanks, I'd rather have a separate and unique login for each individual website!


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