Users and their backups...
I love how users seem to believe it is the fault of the IT people when they lose their data. Even when it is on devices that belong to them, personally. I used to do support for Psion back in the CM/XP/LZ days. They were great devices but the internal storage was bog standard battery backed up RAM. Which is where a majority of people would store their contacts, diaries and other important data. And never spring for a Datapak or a Comms cable to backup the data. Eventually they would let the battery run down or crash (anyone remember the great TRAP errors?) and all data would be gone. At that point they would ring tech support and demand their data back. I even had one person demand that I come round to his house to retype all his contacts in while he dictated them to me.
Eventually, I developed a coping technique, it went something like:
User: "I have lost all my important information"
Me: "That's no problem, if you grab your last backup, I'll talk you through restoring it"
User: :I don't have a backup"
Me: "I thought you said your information was important."