Re: Is it on?
That change in attitude at the end there, reminds me of a time way back when, when I did first-line website support for a financial company.
Guy rings up shouting and screaming that the website is broken and it won't accept his correct data. So I suggest I bring up the same page on my screen and we go through it, field by field. We get about halfway down, to some date fields (date moved into house or something).
Me: Ok so let's fill in these date, month and year fields, what values are you entering in there?
Me: Yep. Now the month?
Me: Umm, can I just stop you there
To be fair, once he'd twigged he was quite apologetic and was grateful for finally getting his application through.