Given the Government, and close to Government (i.e. QUANGO), contracts this outfit continues to under-perform on I wonder if the Mandarins, in purchasing departments, will ever understand that cheapest does not mean best and that in future contract awards previous performance MUST be given weight against the tenderer.
The number of failures and questionable outcomes from the hundreds (Thousands?, Millions?) of contracts Capita has 'won' should be sounding alarm bells all over the place and certainly across the desks of the National Audit Office.