Re: Don't believe the hype indeed...
>"Furthermore, think about this: the major part of a medical treatment is is the human aspect. Just consider this example: got corona? Please input your data at the screen at the entrance of the hospital... Processing... Our triage protocol shows that you will not be treated at this facility. Next patient please... "
If you replaced entrance to hospital with NHS 111 and a real person at the end of the phone, you've got the current situation. Given the state people have to be in to be admitted to hospital, the "your condition isn't serious enough to be admitted, please call back if they worsen" responses must be difficult conversations...