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> "What happens when due to illness the staffing levels for the cloud suppliers falls below the minimum needed to maintain service"

Nothing until something happens and there is then something to be done that requires more than the staff on duty can handle to restore service...

Currently, creating tertiary continuity provisions - although currently only the FinDir at one client has the password to the payroll system... But there is a point where you do have to decide just how many people need to know where to obtain the combination to the safe containing the master access codes and are these the same people that know the access codes to the building and room containing the safe...