A Sticking Plaster Over Broken Systems
Hi,
I've had the misfortune to see RPA in action, after management bought into the hype cycle, the sales people are very good at making their pitch using terms from AI/ML even though there is none there. When they says 'train' the robot, what they mean is update a config file.
From what I saw it boiled down to automating form entry and email generation in legacy systems at great cost with an army of consultants, when that money and effort could have been spent building actual strategic systems.
RPA basically locks you into your legacy architecture for ever.
Also do not change they layout of your pages/forms as it breaks all the robots, most of which you won't know exist until users coming screaming.
My advice kill it as soon as you can.
Biting the hand that feeds IT
