"The Reg has asked Capita for comment"
Probably something on the lines of "we take our responsibilities very seriously, and there really isn't a problem anyway"
I wish I could perform like this and still keep the work coming in. We, the small guys that HMRC seems to hate, have to deliver working systems reliably to stay in business, but once you reach a certain scale you apparently become both entitled to screw up regularly and immune to criticism.
Biting the hand that feeds IT
