C-Suite mentality in the air
"unhappy about the service being given"? WTF?
He's obviously aware of his role outside of the aircraft, but he appears to have forgotten what his job description is when *inside* the aircraft.
IFAIK (And I'm not a pilot) 'ATC' stands for 'Air Traffic Control' and it's their responsibility to manage the airspace they are responsible for. not his.
This includes the timely delivery of 'service', with a focus on the safety of *all* airspace users, both passengers and crew,
The 'C' in ATC is Control. They are the people with the 'big picture' of what's going on in their ATZ, and as such are the only ones who *can* control the overall situation. Mr. self-important heli pilot seems to have forgotten it's ATC's job to control him, not the other way around. Frustrating it may be to a C-Suite mentality (ego?), but that's the deal when you strap the aircraft on.
As for the 550/Hour complaint, he should be familiar with the 'cost of doing business', and even I know the only thing that keeps a rotary-wing aircraft up in the air is money.....what did this idiot expect? Why choose to do something seriously expensive and then complain about the cost!
Plus, if his journey was that time-ciritical he should have allowed some wiggle room in his flight schedule :-)
Whilst writing this, I've been thinking of a suitable phrase to express my opinion of him. Sadly, the best I can come up with is 'Arrogant and ignorant twat!'