Sounds awful. Let me know which depot serves you and I'll look into it. I will readily admit that mis-sorts do happen and things regularly turn up at our depot which shouldn't, given the automated routing by the lobster in the Coventry hub. We manually re-label these and ensure that the tracking is flawless for the next hop by noon.
The drivers are employed for the most part which, coupled with the route being covered by a regular driver, is what should separate us from the competition. There's no piecework per attempted delivery and they have to take anything failed out the next day. We deliberately use hand-written customer absent cards because it takes longer to write them out correctly than to wait a minute for the householder to answer the door. They're also supposed to write them out on the doorstep which often results in a successful delivery with the slower resident or a neighbour offering to take the parcel in, something that should be attempted anyway where the tracking label doesn't forbid it. The behaviour you describe is actionable and you would be quite within your rights to message the depot via parcelforce.com to have management correct it.
In short, if we communicate properly we can make things work correctly to the satisfaction of all parties. We need to know about this sort of thing so we can correct it. Being just another one of the rotten apples isn't what we want to accomplish.
Disclaimer: I'm just a lowly CSP in a local depot. I have no "clout" but I can and will escalate any issues I'm made aware of via any media to make PF better for our customers.
Biting the hand that feeds IT
