Re: The senior manager wearing a mob cap and apron
It's an interesting one - time and motion study with respect to total overall cost, or saving £1 in one go but costing £50 in a thousand instalments.
At "paulf&co" we used to have our mugs collected from our desks in the evenings by the cleaners. They'd be put through the dishwasher in the evening with a cupboard full of clean mugs ready for use the next morning.
Then the property management department decided to cut this to reduce the cleaning bill. Now everyone has to take their own mug back to the kitchen at the end of the day. Those leaving in a rush either don't bother or leave their desk 5 minutes to leave via the kitchen because the kitchens are at the other end of the building to the only exit. As a result many mugs don't return to the kitchen until the following day resulting in shortages. This means even more people hang on to their mugs each night to avoid spending ages trying to find one the next morning (another cost!), perpetuating the problem.
So having saved the equivalent of one slave wage cleaning contractor for the evening, it costs the company at least 5 mins * 400 people each day in lost productivity. As hard as the cleaners do work, they don't put in 5*400 minutes each night.
I tried to explain this to HR in an Employee Council meeting and just got blank looks as their limited brain power struggled with the concept that the saving now may not be an actual saving....
Where's the rocking back and forward quietly weeping icon.