It was certainly the behaviour of a member of staff at the TSB branch who provided the trigger for my leaving Lloyds TSB but in attempting to close the account it was replicated by one of the staff at the main Lloyds branch. As far as I was concerned they were indistinguishable.
In the recent report much was made of the fact that TSB wanted to be a "challenger" bank. If they really wanted to challenge the other banks they could do so by opening more branches. Instead they're challenging their customers further by closing about a fifth of the network. So even less of a chance of getting their next fubar sorted out in branch. Maybe they thought they'd take advantage of the TITSUP to bury that bit of news.