Reply to post: Re: Over-used statements

Totally Sardonic Bank: Well, it must be, to have a TITSUP* the same week as THAT report

jtaylor

Re: Over-used statements

Worse, #1 is often, as in this case, "We apologize for ANY inconvenience caused." It grates my nerves when an apology starts by refusing to acknowledge that a problem really does exit.

#4 "higher than normal call volumes" is a pet peeve. It usually is exactly as you describe. I won't beat up the person trying to help me over the phone, but I raise it if they brush off my concern. "Your hold message announces that you have a sudden surge of customers calling for help. If you cannot help me and are unaware of any incidents, please give me a warm hand-off to your supervisor."

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