Reply to post:

They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt

Mark192

I've found Indian call centre staff to be better able to understand and fix issues than UK staff.

I'm assuming the money they pay over there atrracts more people but maybe it's due to better hiring practices or something else.

I've used Vodafone's bots - found them sufficiently frustrating that I'll happily look elsewhere when my current contract runs out.

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