Reply to post:

They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt

Phil Kingston
FAIL

So instead of 2600 Indians following a script with no possibility of thinking for themselves, we have 600 bots following a script with no possibility of thinking for themselves.

It'll help the finances, but hardly a win for customer service.

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