Reply to post: Can't get any worse or can it?

They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt

Andy Non Silver badge
Terminator

Can't get any worse or can it?

The last time I phoned Vodafone support I spoke to some clueless human being in an Indian call centre who suggested I needed to climb the telegraph pole outside my house and put a new cable from there to my house.

Considering how bad automated speech recognising menus are, "I'm sorry I didn't understand that. Please state in a few words the reason for your call". I can just imagine the fun trying to explain a technical problem to a bot.

They might just as well borrow the IT Crowd approach and have something repeating in a loop "Have you turned it off and on again? Is it plugged in?" for what use I expect a bot to be.

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