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They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt

spold Silver badge

I know for fact (first hand) that IBM replaced first line internal technical support (like when your 5yr old laptop died) with a similar system. I'm not sure whether it is sad or amusing but they also gave the system an Indian accent so people would feel they were talking to someone real....

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