Reply to post: Another Dartford crossing complaint...

I'm still not that Gary, says US email mixup bloke who hasn't even seen Dartford Crossing

IWVC

Another Dartford crossing complaint...

At the beginning of the year I sold (part exchanged) my car and received confirmation from DVLA that I was no longer the registered keeper of the vehicle. A month or so later I started receiving emails from Dartford Crossing about multiple unpaid crossing fees. I had opened an account with them several years earlier as it was the only way to pay for using the crossing. I only used it twice, once in each direction, and then forgot all about it. In the meantime the credit card I had to use had expired but they were still trying to take money from it. I contacted Dartford Crossing and explained I was no longer the owner or user of the car at the time of the crossings they kept billing me for and if they checked with DVLA this would be confirmed. No dice,the vehicle and your credit card is registered on our system therefore you have to pay. I spoke to several people there, one of which was sympathetic due to the circumstances but I had to "appeal" to Highways England (presumably the English bit left from the Highways Agency after the Welsh and Scottish Highways Agencies had been split off) This then started a merry go round as HE said that I'd have to take it up with DC obviously washing their hands of any complaint. and DC saying that I had to take it up with HE. Being very wary of large organisation's ability to bully through the legal process, I decided to pay the outstanding charges, cancel my dormant D account and just get out of it all.

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