Re: I'm a bit confused...
You are confused.
About what outsourcing is.
Outsourcing is hiring another business to do work for, on behalf of, or to, your own business.
- hiring a cleaning company to do your office cleaning.
- Renting resources on someone else's computers (i.e. external cloud providers).
- Hiring another company to do your call centre work.
- Contracting a security guard company to provide the physical security at your facilities.
Having remote-work/work-from-home employees in other countries is not outsourcing, as they are still your employees, directly answerable to your business.