Metrics
>> Samantha Hamilton, of London and Essex-based firm Mullis & Peake, told the Gazette: "We still have delays on older applications, as the probate registry has admitted that new applications are being dealt with more quickly."
I strongly suspect that they're doing what happened two years ago with massive delays in doing Criminal Record Checks. The metrics upon which the service was measured was what percentage of checks were completed within X weeks of receipt. The consequence of that was as soon as a check failed to be completed within X weeks, there was no incentive to finish it off. There was an incentive however to put it on one side and work on a check that had just come in to try and get that one done within X weeks.
Biting the hand that feeds IT
