Re: somewhat unfair
Spot on. I work with most of the large UK banks and also the payment system operators behind things like BACS and Faster Payments.
The focus on resilience and uptime is remarkable.
The Faster Payments scheme went something like 10 years with no downtime, running on a 24x7 basis. Visa also had a incredible uptime stat until their outage for a couple of hours a year or so back (after which the "experts" at the Treasury Select commitee put them through the ringer as if they were a bunch of naughty kids).
Let's not also forget that even with TSB, the whole thing was essentially forced through government incompetence in the first place, forcing Lloyds to bail out HBOS, almost taking Lloyds under, and creating a state owned monopoly that under EU rules was required to hive off what became TSB.
Those in government should look a lot closer to home if they want to see badly run, unreliable IT infrastructure and projects...