Re: RE: The Bionic Man
Billing your parents for 6 months after they left? How about billing a widowed mother for 9 months when she didn't have a service with the - hadn't requested a service - and was happy with her BT provided phone and broadband? And when the matter was taken to CISAS (one of the Ofcom arbitrators) TalkTalk's defence document contained lie after lie which were easy to show for what they were because I had kept ALL communications from them to my mother.
They lied to CISAS. They lied to me. They lied to my mother. They claimed what my mother and I suggested (that is WAS possible to agree a service without actually being known to the hapless victim) - was IMPOSSIBLE. And yet, CISAS found against TalkTalk and stated that it had happened. Part of the recompense was an apology to my mother, along with an explanation. It was roughly: Sorry you became upset over something, and you did something but we were not able to fix it properly in good time. NOT an apology OR explanation of what had happened (as confirmed by CISAS). So, liars AND taking CISAS (and Ofcom) for fools.
And taking their customers for fools as well, it seems.