I understand. I do not accept.
Google, Facebook and pals are trying to hoodwink the public and regulators into accepting that they can build giant organisations with elephantine revenues, without having to build appropriately scaled and resourced customer service departments. To them, it's a cost that would eliminate their competitive advantage over "legacy" businesses when it comes to the ludricrious profits required to keep the stock markets happy.
Thumbs up, tho'.