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£99,999, what's your emergency? Paramedics rush to OAP's aid after shock meter reading

JetSetJim Silver badge

First you have to escalate through their procedures, then when that inevitably fails, you have to ask for a deadlock letter or have waited 6-8 weeks, then you can go through the CAB (jolly nice people), and then you can go through Ofgem.

Had to do most of this to get a transfer out from Enstroga done. I think their customer service playbook is to not let you do anything to try and hang on to the account as long as possible. Expect/hope they'll to go bust soon...

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