Re: F&F discount
Friends and family don't get that all people that work in IT don't do desktop support. Helping people for me is a lot of googling for solutions. I'm not a first line guy.
Many hours have been wasted when I've gone for a quick look at something and it turned out to be a nightmare that they've caused by messing with something that they deny ever doing.
Pity I can't just say "raise a ticket".