Reply to post: easy or hard

TalkTalk still struggles to shut down legacy email addresses on request

gnarlymarley Bronze badge

easy or hard

The problem is if you make it easy for a customer to shutdown their email, it is also easy for a hacker. If you make it hard for a hacker to shutdown an email, it becomes hard for the customer.

The ideal method would be to make it easy for a customer and hard for a hacker, but that is only a theory and never works in practice. (At least this is my experience with customer service.)

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