Reply to post: Deceased accounts

TalkTalk still struggles to shut down legacy email addresses on request

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Deceased accounts

In my experience TalkTalk are not very useful at dealing with grieving relatives trying to close the account of someone who passed.

We've got to the stage now of writing 'return to sender - deceased' on their correspondence after several phone calls along the lines of - "sorry, system down, no record of last call, we'll look in to this for you and get back'.

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