Reminds me of IT services of old..
The picture is... 1) Call service desk and report issue, 2) service desk confirm, nobody else has had this issue, here is your ticket (moneymaker) number, reboot and call back later, 3) goto 1 with diferrent custards (a few times)
After a while call back yourself repeat step 1 & 2 then confirm this is not just me, here are your ticket numbers x,y,z for the same issue. Could be fun, and sometimes even worked (certainly worked with the Immense Blue Monolith back in the day...
Same here, probably outsourced service desk, getting funded by the tickets they close, no product failure information of any use getting back to the (probably one or 2 ) software developers (also outsourced) ... Its not like the old days I tell ya, when you could walk over to the techies and cuff them a few times to fix stuff like this.
Biting the hand that feeds IT
