So disappointing
I had problems syncing my Charge 2 but I did not push too much at the time as I was getting my new mobile (Xiaomi mi9 SE) the following week. When my new mobile arrived I still had issues and Fitbit could not help me.
So disappointing as I was a Fitbit fanatic and it really worked for me at keeping active. I have now ordered a non-Fitbit smart watch but would have preferred to stay with Fitbit.
There is a problem but there is no idea when it will be rectified. The Fitbit staff were very polite but I feel that they were not being totally honest and after being with them for 2 years they didn't seem to want to hang on to their customer all too much (with the lack of updates).
Very disappointed but hey, there are other options out there.