"Your flagship phone is not supported"
I had a Charge 3 for a little over a month when it stopped syncing 6 months ago. After trying everything, I emailed support, who kindly informed me that if my device is not explicitly listed on their compatibility page, they refuse to support it. I have an LG v30. None of the newer models are there either. Amazon was kind enough to accept my return, as this support nonsense was not listed on their product page.
Never again, Fitbit. I switched to a Garmin and think it's better in every way.
Compatibility list:
https://www.fitbit.com/devices
Biting the hand that feeds IT
