Re: Touch screens
Where I used to work, they started replacing discrete controls/switches with touch screens around 1998. Management liked that this would reduce cost and save console space.
Operators were cool to the idea from the start.
To managements credit, they did listen to operators before deploying changes. As a result, traditional controls were retained for many of the functions that users requested.
I think most of engineering went along with touch screens since we all liked the new toys at first.
But not so much after we had logged enough hours dealing with technical problems in the field.