Re: The Register has asked Google to comment...
"how little they actually care about what customers think"
Trying to get hold of anybody at Google for any reason at all is nigh on impossible.
I found Maps Navigation directing people down an on ramp and headlong into oncoming high speed traffic on a dual carriageway. Could I tell Google? Nope. It was up to a volunteer to do it, but because of bot censorship he could only change a few road segments at a time.
Google Maps persisted in directing people the wrong way for weeks until the new road layout was built and Maps could use that.
For times when something potentially dangerous is happening, something clearly illegal is happening, or prior to an automatic "you've been a developer for years and now we're closing your account", for all of that it should be imperative that there is a way to contact an actual human being in order to get things sorted out. Not a crowdsourced volunteer but an actual Google employee. That this doesn't appear to be is reprehensible.
Biting the hand that feeds IT
