Reply to post: Re: He should be proud that of that guy

I couldn't possibly tell you the computer's ID over the phone, I've been on A Course™

Terry 6 Silver badge

Re: He should be proud that of that guy

You assume the recipient can readily identify that the call is definitely internal, that also it is definitely from the Helpdesk, not a random department within the company ( and especially not a convenient internal phone just the other side of the reception desk for visitors to use when they arrive) and that he has time to work these facts out while trying to respond to the call itself. And that's assuming he can be sure that the phone system hasn't been hacked into. (Whether or not that is a significant risk is irrelevant, he wouldn't be expected to know, let alone decide, whether it was or not).

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