Re: This is this bank
^This. Absolutely gets on my nerves. Give me a reference code, I'll go to the website to get an official number to call and do the verification that way. Not a chance I'm proving who I am when they called me.
Same goes for the cold calls about mobile phone upgrades. I have had good fun calling them out on their "we see you're due for an upgrade" schemes. First question to them is can they confirm my name?