Re: Customer Service?
Ah, those were the days.
There was even one occasion when I had no phone line at all and went to find a 'phone box. Got the kind of menus that can be infuriating, but these ones made sense, and ended with them promising a next-day fix - which they duly delivered.
That was when I lived in an area of decent ADSL. Before moving to an area without it but with Virgin cable, in blissful ignorance of the nightmare to come.