Re: Tip for VM customers - go business
Oh god - *you* were one of the script-pixies?
I was one of the few people to bother getting an MCP in Internet Explorer. I know, I know, but it served me well each and every time I had to call Telewest because I could be doing other things and still recite the settings from each box in the IE config window. And then I'd be escalated no second-line.
Same questions every time. I could have written an answer sheet, I suppose.
I only once managed to get first-line to go off script when I stopped him mid-sentence and explained that we'd accidentally put a saw through the cable and it was now in two very separate parts. That was clear enough to short-circuit his questions. :)