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Freshly outsourced Home Office project: Overseas student visa IT slammed for delays

Anonymous Coward
Anonymous Coward

we provide preconfigured kit for a lot of companies and there are 2 names that are dreaded... Sopra Steria and Home Office... and this combination would be double dread!

Most new rollouts are running smoothly after a couple of weeks, after they figure they probably need more WiFi APs and more fibre, but SS/HO jobs are a complete mess... they either want stuff yesterday, or we build kit urgently that then sits round for months because no one bothered to check if the site was ready... configs/builds are late/incomplete/plain wrong... circuits (WAN or LAN) are supplied as fibre/copper and the kit is ordered as copper/fibre, so they can connect... and it's always our fault (if they ever respond to our comments/complaints/queries)

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