Re: "Cost" of switching
This is the exact same argument I've had with my father when he complains about paying too much to BT. He has a
@btinternet.com email address which he's had for years, doesn't like the idea of having to update everything/everyone to use a new email address and therefore won't switch ISP.
I've been trying to coax him onto Outlook/Gmail/anything-that's-not-BT for a while now so that he can transition over time so that eventually this may not be a problem. It's not going well.