Re: Why is there a choice?
If the hard reset works that should be preferable to a software fix. Why? Because, as anyone involved in the development cycle knows, fix one thing and that patch is liable to break something else that only shows up once the user has it hands on. It is well understood that no matter how many QA tests are run, in the field the user will ALWAYS execute some action that the testers, in their wildest imagination, would never consider happening.
Biting the hand that feeds IT
