Reply to post:

I don't have to save my work, it's in The Cloud. But Microsoft really must fix this files issue

rmason

@Olivernumbers

The use of the phrases "level 1, level 2 and level 3 imples some sort oif IT dept in place.

Do you think they've never had to talk a user through getting them connected to a machine? Also unless they're miles away geographically (they're not, the lvl3 dude walked to the user) then this is absolutely a failure of every IT staff member who touched it before the lvl3 guy.

From a business perspective it's bad too. That is 30-75k of salary walking around the building to fix a training issue on MS word.

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