It's been nearly 20 years since I briefly had to look after arcade machines. The grabbers were set to whatever 'payout' setting the venue wanted. It's fairly obvious that you're not just going to get a toy for aiming in the right direction once or twice. The only complaints I had to deal with were when the toy had managed to get stuck just over the chute, which was fair enough. I don't think I ever encountered anyone stupid enough to think they weren't weighted in favour of the venue in some way. This is up there with the uncertainty whether fruit machines have to pay out when they're full for some people though.
Always remember. The odds are always never in your favour.