From my PoV it's about a week too late. Not that it was particularly difficult. I was changing from a PAYG to a low data cap sub and the new provider's rates ran rings round his. He started to explain that they "used somebody else's network". I just pointed out I was in the industry more than 30 years ago so I understood all that; it cut him off sharply - I didn't even need to point out that his own in-house MNVO did exactly the same thing or that even back then I knew the people doing his exact job.
I wonder what the real retention rates are and whether they justify the costs of running that side of the call centre. Perhaps this will actually save the operators money.
Biting the hand that feeds IT
