Ah yes, the coloured pencils department. Always the first to shout that IT is crap, and they should be allowed to buy and maintain their own hardware, and yet always the first to burst into tears when they fuck up their email and haven't been running the backups that they were specifically instructed to run.
(Yes, I managed to make a user cry. I'm not proud. Although I was proud when I managed to recover the 'lost' emails from a corrupted PST)