Re: Bit lost..
I once had to wait 3 days to get permission to travel to Chorley for a laptop repair. They were quite happy for me to spend 3 days doing nothing while 4 people approved the trip and argued over which cost center was going to pick up the bill. And then the best part of a day to drive up there only for it to be replaced since they had stacks of newer machines from those who'd recently left.
That's why you allow mobile and remote staff to travel as needed to get the job done.