Reply to post: Re: Once again the bad memories resurface

When customers see red, sometimes the obvious solution will only fan the flames

Mooseman Silver badge

Re: Once again the bad memories resurface

I had something similar - MD of a site belonging to a famous shipping company complains that his computer is misbehaving. "Can I log in and have a look? Or would you like me to come up there and you could show me the problem?" (since he was unable to actually articulate the issue. "No", he said, "I'm far too busy" . I then asked if I could access the errant machine during his lunchbreak/afternoon's golf, but was told this was impossible as he too was a VVVISP and I might steal vital information. Well, thanks. Upshot of all this is that his PC remained unfixed that day. Next morning I get carpeted by my manager who has got it in the ear from the VVVISP because his PC wasn't repaired.

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