Reply to post: Re: Dolt

When customers see red, sometimes the obvious solution will only fan the flames

MonkeyCee Silver badge

Re: Dolt

@AC mind if I borrow that anecdote?

It'll be good for explaining the "while you're here" form of IT support request, where the system is preventing the user from having logging a request to say "this is fucked in a way that clearly needs an eyeball" without knowing why it's fucked, leading to a catch-22 situation.

The solution is creating "canary" kit, that requires a physical visit to fix. Hence your canary printer queue :)

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